To unblock Sales Order.

First, please go to the Sales Order session, then go to the Sales Order tab.

Next, go to the line References.

After that, select Blocked Sales Order (Lines)

When you’re in the session, look for your order and select the ones that you would like to unblock.


There are 2 types of unblocking.

Firm Release

  • The order that you have selected is released and will not be blocked again for the same reason.

Soft Release

  • If the order is blocked because of a Credit Check and you select this option, the order will be blocked again at the next activity if the criteria for that reason still applies to the sales order (line). If the order is blocked for another reason, you can only use this option to release the order.

Go to Actions, select either one of the Release options.